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Printer repair & maintenance

Need help with your 3D printer?

Tell us what happens and add a photo if you can. We will review the details and discuss the next step with you.

Step 1 of 3

  1. Your printer

  2. Photos & checks

  3. Contact & review

Your printer

FIT will confirm repair support after reviewing your request.

Enter the model on the label, or say unsure.

Choose what you're seeing. You don't need to know which part has failed.

What goes wrong, and when does it happen?

Copy the whole message if you can. Leave this blank if there is none.

0 / 3

Show the failed print, the printer or the error screen. JPEG, PNG, WebP or HEIC — up to 3 photos, 3 MB each and 24 megapixels. Photos are resized and attached to the email sent to FIT.

Checking photo uploads.

    About your printer assessment

    Which printer can I ask about?

    Share the brand and model of your 3D printer, including Bambu Lab, Prusa or another brand. Choose Other or Not sure where needed. FIT will confirm whether we can help after reviewing the details.

    What details should I include?

    Describe when the fault occurs, the error message and any checks you have tried. Tell us whether an external filament feeder is installed. You do not need to diagnose the failed part.

    Can I send a request without photos?

    Yes. Photos are optional. If photo uploads are unavailable, describe the fault and discuss photos with FIT.

    Does sending a request book a repair?

    Sending creates an assessment request. Your preferred date is a preference, not a reserved slot. Agree support, handover, proposed work and any fee with FIT before proceeding.

    Read the 3D printer repair and maintenance guideCompare filament materials